Can you handle calls from hearing impaired or non-English speakers?
You bet we can! Our 9-1-1 center is equipped to handle calls from TTY/TDD devices. These devices will detect an incoming call from devices used by those with hearing or speech impairments and allows them to report an emergency via a keyboard device directly to a 9-1-1 dispatcher. The device is interfaced with the telephone system in our 911 center and will automatically alert the dispatcher of an incoming TDD call. Our 9-1-1 dispatch communicators have been trained on the operation and use of the TDD. Hearing impaired customers will not have to call a translation service in an emergency; they too can dial 9-1-1.

Our Consolidated 9-1-1 system is also set up to provide for people who speak foreign languages. We have a direct line to AT&T Language Line personnel that can interpret the callers need for help. This is available 24 hours a day 7 days a week.

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1. What is the ordinance covering vehicles parked on the street overnight?
2. Where do I call for power outage or severe weather information?
3. Can I obtain a handicapped parking hangtag at the Police Department?
4. I need to have my fingerprints taken. Can the Police Department do this for me?
5. When should I call 9-1-1?
6. What happens when I dial 9-1-1?
7. Why do the dispatchers ask so many questions?
8. Can I call 9-1-1 from a Cellular Phone?
9. What if I call 9-1-1 by mistake?
10. Can you handle calls from hearing impaired or non-English speakers?