Show All Answers

1. What do I do about a sewer smell in my drains?

This happens when your p-traps (any drain in a sink, tub, shower or floor drain) dry out. Pour a few gallons of water with some bleach into the drains to fill the p-traps. This will prevent the sewer gas from escaping.

2. My drain backs up when I use a large amount of water, what should I do?

Please call us (847)362-3434 between 7:00 am – 3:30 pm Monday – Friday and we will check the sanitary main for back-ups before you call your plumber. For after hour emergencies call the Police Dispatch 847-362-8310 and the Police will contact Public Works personnel. Though back-ups in the village main are rare, its better we check first. Normally if your sewer only backs-up when you use the shower or do laundry the problem is in your service. We can let you know when we check the sanitary main for blockages.

3. I have a blockage in my sewer service under the street, will the Village repair it?

By ordinance, if the blockage is in your service the owner is responsible for repair/maintenance of the service even if it is in the street.

4. How should I select my plumber/underground contractor?

Please check the phone book, talk to your friends or neighbors or contact the Better Business Bureau. Better Business Bureau